Frequently Asked Questions

Yes, in Arabic and English today. Arabic covers the Gulf, Egyptian and Levantine dialects, so replies read as local rather than translated.

Yes. The platform runs on 99.9% uptime backed by an SLA, so a launch day or a seasonal rush does not leave your customers waiting on a silent channel.

The platform is six products, all connected to the same AI chatbot: AI Chatbots, Workflow Builder, Contact Center Portal, E-commerce, Professional Services, and Support Ticket Management.

Yes. BotBat provides a Social Listening & Engagement tool that automatically tracks and analyzes conversations across social media platforms, helping improve chatbot responses and continuously enhance the overall customer experience.

BotBat's main headquarters is located in Dubai, Deira, United Arab Emirates, with a presence in Saudi Arabia, serving businesses across 4+ countries in the region.

For inquiries about availability in your area, contact our sales team.

Yes. Name the outcome you want and BotBat builds the campaign from your customer profiles, picks who it should reach, sends on each customer's own channel, and reports what it returned.

Yes. The platform provides an analytics dashboard to monitor each campaign's performance, engagement rates, and outcomes, helping you make smarter, more data-driven marketing decisions.

Yes. WhatsApp, Instagram, Messenger, Telegram, email and web chat all arrive in one inbox in the Contact Center Portal, with the full history of each customer beside the conversation.

Yes. BotBat provides a comprehensive API that allows developers to automate communication processes, manage customer data, and integrate with any external systems. Technical documentation is available at: botbat.io/en/developers

Absolutely. You can fully customize the chatbot's appearance, language, and personality to align with your brand identity, no coding or technical skills required.