Frequently Asked Questions

Currently, the platform fully supports Arabic and English

BotBat guarantees 99.9% uptime under its Service Level Agreement (SLA), backed by high-availability infrastructure to ensure uninterrupted service delivery.

The platform includes a comprehensive suite of tools: a Generative AI Chatbot Builder, Workflow Builder, Smart Agent Portal for live chat, Integrated Campaign Tool, Customer Data Platform, AI Website Navigator, NLU Role-Based Chatbot, and a Social Media Monitoring tool.

Yes. BotBat provides a Social Listening & Engagement tool that automatically tracks and analyzes conversations across social media platforms, helping improve chatbot responses and continuously enhance the overall customer experience.

BotBat's main headquarters is located in Dubai, Deira, United Arab Emirates, with a presence in Saudi Arabia — serving businesses across 4+ countries in the region.

For inquiries about availability in your area, contact our sales team.

Yes. The Integrated Campaign Tool allows you to launch targeted campaigns across multiple channels, "WhatsApp, SMS, Email, Messenger, Instagram and more", using collected customer data, with measurable results and performance analytics.

Yes. The platform provides an analytics dashboard to monitor each campaign's performance, engagement rates, and outcomes, helping you make smarter, more data-driven marketing decisions.

Yes. The Customer Data Platform provides centralized management of all conversations and data from different channels in one place, with a unified inbox for viewing and responding to all interactions.

Yes. BotBat provides a comprehensive API that allows developers to automate communication processes, manage customer data, and integrate with any external systems. Technical documentation is available at: botbat.io/en/developers

Absolutely. You can fully customize the chatbot's appearance, language, and personality to align with your brand identity, no coding or technical skills required.